Please note, the following terms and conditions are applicable across all our event and partner events unless otherwise specified.

  • Our refund and returns policy lasts 30 days for purchases only. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Tokens gained from Verte events are not transferable to any stock other than Verte products, or in store credit, regardless of where the event is taking place.
  • Verte tokens expire one year from the date of being added to your online account. Beyond this time, the tokens are no longer redeemable at our events and will be deleted. To ensure your tokens do not expire, please sign up to app.verte.london
  • If you do not have an online account with Verte London Limited, tokens are not transferrable to other events and can only be spent at the event in which the tokens were initially gained.
  • Verte reserve the right to remove tokens from accounts if online accounts have not been set up within a timely manner following the first event the customer attended.
  • Please note that once items are donated in to the swap shop, the ownership of the stock transfers to Verte or the swap shop and cannot be taken back unless redeemed for tokens and still available.
  • By signing up to Verte marketing, your details will be shared with any partners Verte are collaborating with as part of the event. Please note, this does not affect your privacy rights and data will be stored and handled in line with GDPR.
  • There is a strict 1-hour limit for shopping during the course of any event on a single day. Over this time allocation, Verte staff reserve the right to ask you to leave. You are welcome to return on an alternative day in line with specific event ticket restrictions and allowances.
  • The majority of imagery on Verte London Limited website is courtesy of Unsplash or Pexels has been used as part of Creative Commons Licensing and is not used with the intention to copyright. The use is granted as an irrevocable, nonexclusive, worldwide copyright license to download, copy, modify, distribute, perform, and use images from the websites for free, including for commercial purposes, without permission from or attributing the photographer or the aforementioned companies.

Need help?

Contact us at hello@verte.london for any questions or visit our FAQ page.

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